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ICOBS is building the future of B2B commerce, verified sourcing for Buyers, powerful selling tools for Suppliers, and global event management for Institutions. This section will be live soon.
ICOBS is building the future of B2B commerce, verified sourcing for Buyers, powerful selling tools for Suppliers, and global event management for Institutions. This section will be live soon.
Last updated: 10 July 2026ICOBS Global Technologies Private LimitedCIN U63112KA2026PTC215100
Read together with our Privacy Policy.
1.1. These Terms & Conditions ("Terms") constitute a legally binding agreement between you and ICOBS Global Technologies Private Limited (Corporate Identity Number U63112KA2026PTC215100), a company incorporated under the Companies Act, 2013 and having its registered office at No. 21, 3rd Floor, 21st Main, BSK 2nd Stage, Bangalore South, Bengaluru – 560070, Karnataka, India. (the "Company", "ICOBS", "we", "us", or "our"), governing your access to and use of the ICOBS B2B marketplace platform, comprising the web application at https://icobs.biz, the associated mobile applications (Android and iOS), our application programming interfaces (APIs), and all related features, functionality, and services (collectively, the "Platform" or the "Services").
1.2. These Terms are an electronic record within the meaning of the Information Technology Act, 2000 and the rules made thereunder, and do not require any physical, electronic, or digital signature to be binding.
1.3. Acceptance. By accessing, browsing, registering for, or otherwise using the Platform in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree to these Terms, you must not access or use the Platform.
1.4. Authority. Where you use the Platform on behalf of a company, firm, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" and "your" include that entity. If you lack such authority, you must not use the Platform on the entity's behalf.
1.5. Privacy Policy. Our Privacy Policy, available at https://icobs.biz/privacy-policy, is incorporated into and forms an integral part of these Terms. By accepting these Terms, you also accept the Privacy Policy. In the event of a conflict between these Terms and the Privacy Policy on a matter specifically governed by the Privacy Policy, the Privacy Policy prevails to the extent of the conflict.
1.6. Binding nature and continued use. These Terms apply from the moment you first access the Platform and continue to apply for as long as you use the Platform or maintain an Account. Your continued use of the Platform following any modification of these Terms (see Clause 25.6) constitutes your acceptance of the modified Terms.
1.7. Electronic Acceptance. Your acceptance of persona-specific terms, including the Seller Terms, Buyer Terms, Subscription Terms, Payment Terms, and other user-specific terms made available on or through the Platform, through electronic clickwrap consent (including by checking an acceptance box or clicking an "I Agree", "Accept", or equivalent button), constitutes a legally binding agreement under the Information Technology Act, 2000 and constitutes your electronic signature and consent for all purposes applicable thereto.
In these Terms, unless the context requires otherwise, capitalised terms have the meanings set out below. Terms defined in the incorporated policies bear the same meaning in these Terms.
2.1. "ICOBS", "Platform", "we", "us", "our" means the ICOBS B2B marketplace, comprising the web application at https://icobs.biz, associated mobile applications (Android/iOS), APIs, and related services, operated by ICOBS Global Technologies Private Limited.
2.2. "Company" means ICOBS Global Technologies Private Limited, the operator of the Platform.
2.3. "User", "you", "your" means any person or entity that accesses or uses the Platform, whether registered or not, in any capacity (Visitor, Buyer, Seller, Institution, Association member, Event organiser, or administrator acting on behalf of any of these).
2.4. "Account" means a registered profile on the Platform.
2.5. "Buyer" means a User that uses the Platform to discover suppliers, view listings, raise enquiries/RFQs, and transact for business (non-consumer) purposes.
2.6. "Seller" means a User (manufacturer, supplier, trader, or service provider) that lists products/services, responds to enquiries/RFQs, and offers goods or services on the Platform.
2.7. "Institution" means an organisational User of type association, event organiser, government body, or NGO, maintaining an institution profile.
2.8. "Association" means an Institution of the association sub-type that manages members and membership applications.
2.9. "Content" means any information, text, images, videos, PDFs, documents, listings, blogs, community posts, comments, reviews, ratings, profiles, or other material available on or submitted to the Platform.
2.10. "User Content" / "User-Generated Content" (UGC) means Content submitted, uploaded, published, or transmitted by a User.
2.11. "Listing" means a product or service entry created by a Seller.
2.12. "RFQ" means a Request for Quotation raised by a Buyer.
2.13. "Services" means all features and functionality made available through the Platform.
2.14. "Subscription" means a paid recurring plan granting access to specified Platform features.
2.15. "Credit Pack" / "Lead Credits" means pre-purchased, consumable credits used to unlock or perform specified actions (for example, responding to RFQs or promoting listings).
2.16. "Payment Processor" means one or more RBI-authorised third-party payment service providers (including payment aggregators, payment gateways, and escrow service providers, where applicable) engaged by the Company, with whom ICOBS integrates via application programming interfaces (APIs). ICOBS is not itself an Escrow Service Provider, Payment Aggregator, or Payment System Operator. All payment processing, settlement, escrow (where applicable), and fund management are performed by the relevant authorised payment partner.
2.17. "Personal Data" has the meaning given under the Digital Personal Data Protection Act, 2023 ("DPDP Act"); the expressions "personal information" and "personal data" are used interchangeably.
2.18. "Data Principal" / "Data Subject" means the individual to whom Personal Data relates.
2.19. "Applicable Law" means all laws, rules, and regulations applicable to the Platform and the Users, including those referenced in these Terms and the incorporated policies.
2.20. "Intermediary" has the meaning given under the Information Technology Act, 2000.
2.21. "Visitor" means a User who accesses the Platform without logging in to an Account.
2.22. "Transaction" means any dealing between a Buyer and a Seller (or between other Users) for goods or services facilitated through the Platform, including RFQs, quotations, counter-offers, orders, escrow arrangements, service bookings, and event registrations.
3.1. These Terms apply to all access to and use of the Platform through any medium, including the web application, the mobile applications, the APIs, and any other interface we may make available.
3.2. Business and B2B use only. The Platform is a business-to-business marketplace intended solely for use by businesses and their authorised representatives for business or commercial purposes. The Platform is not intended for, and must not be used by, consumers acting for personal, family, or household purposes, or by minors.
3.3. Not for consumers. The Platform is not offered to consumers. To the maximum extent permitted by Applicable Law, consumer-protection provisions applicable only to consumer transactions do not apply to your use of the Platform. Nothing in this Clause limits any statutory right that cannot be excluded by contract.
3.4. Not for minors. You must not use the Platform if you are under 18 years of age. See Clause 4 and our Children's Privacy Statement.
3.5. Jurisdictional applicability. The Platform is operated from India and is intended for Users conducting business in accordance with Indian law. If you access the Platform from outside India, you do so on your own initiative and are responsible for compliance with local laws to the extent applicable.
4.1. To register for or use an Account, you represent, warrant, and undertake on a continuing basis that:
4.2. One account per entity. Each legal entity may maintain only one primary Account per persona (for example, one Seller Account), unless we expressly permit otherwise in writing. You must not create multiple Accounts to circumvent restrictions, evade suspension or termination, manipulate ratings or metrics, or otherwise abuse the Platform. Authorised representatives of an entity should be granted appropriate access under the entity's Account rather than by creating separate entity Accounts.
4.3. Accurate information. Providing false, misleading, incomplete, or impersonating information is a material breach of these Terms and may result in suspension or termination of your Account and referral to authorities where required by law.
4.4. We reserve the right to refuse registration, or to suspend or terminate any Account, where eligibility criteria are not met or where we reasonably believe these Terms have been breached.
5.1. Registration. To access certain features, you must register and create an Account by providing the required information, which may include your email address, mobile number (in E.164 format), name, company name, and designation.
5.2. Authentication methods. Authentication may be effected through one or more of the following, as we make available:
5.3. Verification of contact details. We may require verification of your email address and/or mobile number. Your Account may have limited functionality until such verification is completed.
5.4. Account security. You are responsible for maintaining the confidentiality of your Account credentials (including passwords and OTPs) and for restricting access to your devices and Account. You must not share your credentials, and you must not permit any unauthorised person to access your Account.
5.5. Responsibility for activity. You are responsible for all activities that occur under your Account, whether or not authorised by you, unless and until you notify us of unauthorised use in accordance with Clause 5.6. Activities conducted by your authorised representatives are deemed to be your activities.
5.6. Notification of breach. You must notify us immediately at support@icobs.biz if you become aware of, or reasonably suspect, any unauthorised access to or use of your Account, any breach of security, or any loss or compromise of your credentials. We may suspend or restrict Account access pending investigation.
5.7. Session and device controls. We may implement security measures such as session limits, device recognition, rate limiting, and step-up authentication. You must not attempt to circumvent these measures.
5.8. Account status. Your Account may be in one of several states (for example, active, pending, suspended, banned, or disabled) and may be temporarily restricted. Actions available to you may vary by Account status. See our Account Suspension & Termination Policy.
6.1. Intermediary. ICOBS is an "intermediary" within the meaning of Section 2(1)(w) of the Information Technology Act, 2000, and operates a marketplace platform that enables Users to interact and transact with one another. ICOBS observes due diligence and grievance-redressal obligations applicable to intermediaries under the IT Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
6.2. Marketplace e-commerce entity. ICOBS is a "marketplace e-commerce entity" within the meaning of the Consumer Protection (E-Commerce) Rules, 2020, providing an information-technology platform on a digital network to facilitate transactions between Buyers and Sellers.
6.3. No ownership of listed goods or services. ICOBS does not own, manufacture, produce, store, warehouse, inspect, handle, deliver, or sell any of the goods or services listed on the Platform, and does not hold title to or take possession of any such goods or services at any time. All Listings and their contents are created and controlled by the respective Sellers.
6.4. Contracts are bipartite. All contracts for the sale, supply, or provision of goods or services are formed directly and bilaterally between the Buyer and the Seller (or between the relevant Users). ICOBS is not a party to any such contract or Transaction, is not a buyer, seller, agent, broker, guarantor, or fiduciary of any User in respect of any Transaction, and assumes no obligation or liability arising out of any Transaction.
6.5. Facilitation only. ICOBS provides technology, discovery, communication, quotation, payment-facilitation, and related tools to help Users find one another and transact. ICOBS does not control, and is not responsible for, the existence, quality, safety, legality, authenticity, title, description, fitness for purpose, or availability of any goods or services, the truth or accuracy of any Listing or User statement, the ability of Sellers to supply, the ability of Buyers to pay, or the completion of any Transaction.
6.6. Safe harbour. ICOBS relies on the safe-harbour protections available to intermediaries under Section 79 of the IT Act, 2000 and the rules thereunder. ICOBS does not initiate the transmission of, select the receiver of, or select or modify the information contained in User Content, save for actions permitted or required by law or these Terms (including moderation and takedown). ICOBS's facilitation of Transactions and its exercise of moderation, verification, or enforcement rights shall not be construed as ICOBS being a party to, endorsing, or guaranteeing any Transaction, Listing, or User.
6.7. Due diligence, no guarantee. While ICOBS observes the due-diligence obligations of an intermediary and may undertake verification measures (see Clause 8), ICOBS does not and cannot guarantee, and expressly disclaims any warranty as to, the quality, title, legality, safety, or genuineness of any goods or services, or the identity, solvency, creditworthiness, capacity, or reliability of any User. You are solely responsible for conducting your own due diligence before entering into any Transaction.
6.8. Disputes between Users. Disputes arising out of Transactions are between the Buyer and Seller (or relevant Users). ICOBS may, at its discretion and without obligation, provide tools or assistance (for example, support tickets, dispute channels, or escrow features), but does not adjudicate the underlying commercial dispute and is not liable for its outcome. See our Refund & Cancellation Policy, Seller Terms, and Buyer Terms.
7.1. Marketplace e-commerce entity disclosures. In its capacity as a marketplace e-commerce entity under the Consumer Protection (E-Commerce) Rules, 2020, and as an intermediary under the Information Technology Act, 2000, the Company discloses the following particulars:
| Field | Details |
|---|---|
| Legal entity name | ICOBS Global Technologies Private Limited |
| Registered office address | No. 21, 3rd Floor, 21st Main, BSK 2nd Stage, Bangalore South, Bengaluru – 560070, Karnataka, India. |
| Corporate Identity Number (CIN) | U63112KA2026PTC215100 |
| Customer-care / grievance contact | support@icobs.biz |
| Grievance Officer | Manjunath A. C., support@icobs.biz |
7.2. Grievance redressal reference. The details, timelines, and escalation process for grievance redressal are set out in Clause 26 and in the Grievance Redressal Policy.
7.3. Main ranking parameters. ICOBS provides search and browse functionality that ranks and orders Listings, products, and Sellers in results. The main parameters that determine such ranking or ordering, and their relative importance, may include:
7.4. Identifiability of paid placements. Paid promotions (featured/spotlight) and Subscription tier may affect the placement of Listings, products, or Sellers in results. Such paid or promoted placements are identifiable as such through appropriate labelling or visual indicators, so that they are distinguishable from organic results.
7.5. No unfair preferential treatment. ICOBS does not give differentiated or unfair preferential treatment to any Seller, product, or Listing except through transparent, generally-available promotional and Subscription features that are offered to Users on equal terms.
7.6. Algorithmic and AI-assisted ranking. Ranking, relevance, recommendation, and search functions may be assisted by automated, algorithmic, or artificial-intelligence systems. The use of such systems is additionally governed by the AI Usage & Generated Content Policy.
8.1. Verification measures. To promote trust and comply with Applicable Law, ICOBS may require Sellers and Institutions to complete business verification and Know-Your-Customer ("KYC") procedures, which may include the submission and review of documents such as PAN, Aadhaar, GST certificate, Trade License, Udyam Registration, Company Registration, Registration Certificate, MOU/Bylaws, Signatory PAN, Signatory Aadhaar, 12A, 80G, FCRA, Government Order, and bank details.
8.2. Validation and bank verification. Submitted identifiers (for example, PAN, GSTIN, and IFSC) may be subject to format validation, and bank account details may be verified through a penny-drop or similar mechanism. Verification status may be pending, approved, or rejected, and an approval may be revoked where warranted.
8.3. Accuracy and consequences. You must ensure that all information and documents you submit are true, accurate, current, complete, and lawfully provided. Submission of false, forged, misleading, or fraudulently obtained documents or information is a material breach of these Terms and may result in rejection of verification, suspension or termination of your Account, forfeiture of Platform privileges, and referral to law-enforcement or regulatory authorities. Failure to complete required KYC may limit or preclude access to certain features (for example, listing, receiving payouts, or transacting).
8.4. Reliance disclaimer for verification badges. Any verification status, "verified" badge, rating, certification, or similar indicator displayed on the Platform reflects only that ICOBS has, at a point in time, applied its verification process to information provided by the User. Such indicators:
8.5. ICOBS may add, modify, suspend, or remove verification indicators at any time, and may re-verify or revoke verification where it reasonably considers this appropriate.
9.1. General obligations. All Users must: (a) comply with these Terms, the incorporated policies, and all Applicable Law; (b) provide accurate information; (c) use the Platform only for lawful business purposes; (d) respect the rights of other Users and third parties; and (e) not engage in any prohibited activity under Clause 13 or the Acceptable Use Policy.
9.2. Seller obligations (high-level). Sellers must, among other things, ensure that their Listings are accurate, lawful, non-infringing, and not misleading; that they have the right and ability to supply the goods or services offered; that pricing, specifications, and terms are correct; that they honour accepted quotations, counter-offers, and orders; that they comply with applicable product-safety, labelling, tax, and sectoral requirements; and that they respond to enquiries, RFQs, and disputes in good faith. Detailed Seller obligations are set out in the Seller Terms.
9.3. Buyer obligations (high-level). Buyers must, among other things, provide accurate enquiry, RFQ, and order information; use the Platform for genuine business procurement; honour accepted offers and payment obligations; and not misuse Seller information or contact channels. Detailed Buyer obligations are set out in the Buyer Terms.
9.4. Institution and Association obligations (high-level). Institutions and Associations must maintain accurate institution profiles, manage members and membership applications lawfully and fairly, comply with obligations applicable to their sub-type (association, event organiser, government body, or NGO), and not misrepresent affiliation, accreditation, or authority. Event organisers must ensure that events, registrations, and related Content are lawful and accurately described.
9.4.1. Third-party Personal Data uploaded by Institutions and Associations. Where an Institution or Association adds, uploads, or otherwise inputs the Personal Data of third parties who are not themselves Users (for example, the names, company details, or contact information of external association members), it represents, warrants, and undertakes that it has a lawful basis and all necessary consents and authorisations to do so, that it will handle such Personal Data in compliance with Applicable Law (including the DPDP Act), and that it will, on request, evidence such lawful basis and consents. The Institution or Association shall indemnify ICOBS in accordance with Clause 21 against any claim, loss, or liability arising out of its provision or handling of such third-party Personal Data.
9.5. In-app messaging and chat. ICOBS provides in-app messaging and chat functionality that enables Users to communicate with one another (for example, in the context of RFQs, quotations, and orders). In relation to such messaging:
You must use messaging and chat only for genuine business purposes connected with your legitimate use of the Platform. You must not use messaging to send spam, to harass, abuse, or threaten any person, to send unsolicited marketing, to share prohibited, unlawful, or infringing content, or to circumvent the Platform or Applicable Law. These obligations are supplemented by the Acceptable Use Policy and the Content Policy.
ICOBS may monitor, moderate, filter, scan, and retain messages and their attachments for the purposes of safety, security, fraud-prevention, legal compliance, and dispute resolution, and messages and attachments may be used as evidence in the resolution of disputes. The retention of messages and attachments is governed by the Data Retention Policy, and their handling as Personal Data is governed by the Privacy Policy.
Messages and attachments exchanged between Users are User-to-User communications. ICOBS acts as an intermediary in respect of such communications and is not responsible for their content, consistent with Clause 6.
9.6. Cross-reference. The high-level obligations in this Clause 9 are supplemented and detailed by the Seller Terms, Buyer Terms, Community Guidelines, Content Policy, and Acceptable Use Policy. Where a persona-specific document imposes additional obligations, those apply in addition to these Terms.
10.1. Event listings and registrations. The Platform enables Institutions and event-organiser Users ("Organisers") to list events and exhibitions and to enable event registrations for attendees and exhibitors. Each event is created, described, priced, and managed by the relevant Organiser.
10.2. Organiser solely responsible. The Organiser is solely responsible for the event and all aspects of it, including its content, delivery, conduct, safety, venue, scheduling, cancellation, rescheduling, capacity, permits, and any representations, promises, or descriptions made in connection with it. The Organiser is responsible for fulfilling registrations it accepts.
10.3. Facilitator only. ICOBS is a facilitator only. ICOBS is not the organiser, host, promoter, or a party to the arrangement between an Organiser and any attendee or exhibitor. The arrangement is a bipartite arrangement between the Organiser and the attendee/exhibitor, and the Organiser's own stated terms (the "Organiser Terms") govern that arrangement, in addition to these Terms.
10.4. Disclaimer of event liability. To the maximum extent permitted by Applicable Law, ICOBS disclaims all liability for, and makes no warranty regarding: the cancellation, postponement, or rescheduling of any event; no-shows by Organisers, attendees, or exhibitors; the quality, safety, legality, or availability of any physical or virtual event; any injury, loss, or damage suffered at or in connection with any event; and any dispute between Organisers and attendees or exhibitors. Your participation in any event is at your own risk and on the basis of your own due diligence. See Clause 6 and Clause 20.
10.5. Refunds for event registrations. Refunds, cancellations, and related eligibility for event registrations are governed by the applicable Organiser Terms and by the Refund & Cancellation Policy. ICOBS does not guarantee any refund in respect of any event and is not responsible for refunds owed by an Organiser.
10.6. Organiser obligations. Organisers must, among other things: (a) provide accurate, complete, and non-misleading event information (including dates, venue, pricing, and terms); (b) ensure that events, exhibitions, and related Content are lawful and comply with all Applicable Law, permits, licences, and sectoral requirements; (c) honour accepted registrations; (d) handle attendee and exhibitor Personal Data in accordance with the Privacy Policy and Applicable Law; and (e) make available clear Organiser Terms governing the event.
10.7. Attendee and exhibitor responsibilities. Attendees and exhibitors must conduct their own due diligence before registering for or participating in any event, and must comply with the applicable Organiser Terms and any venue rules, safety requirements, and instructions of the Organiser or venue operator.
11.1. Types of User Content. Users may create, upload, publish, or transmit User Content, including Listings, blogs, community posts, comments, reviews, ratings, profile information, and media (images, videos, and PDFs).
11.2. Ownership. As between you and ICOBS, you retain all ownership rights, including intellectual property rights, in and to your User Content. These Terms do not transfer ownership of your User Content to ICOBS.
11.3. Licence grant. By submitting, uploading, publishing, or transmitting User Content to or through the Platform, you grant ICOBS a worldwide, non-exclusive, royalty-free, fully paid-up, transferable, and sub-licensable licence to host, store, cache, reproduce, publish, display, perform, distribute, transmit, adapt, modify (for formatting, technical, and display purposes), translate, and create derivative works of your User Content, solely for the purposes of operating, providing, improving, securing, and promoting the Platform and the Services (including within search results, recommendations, notifications, and marketing of the Platform). This licence continues for as long as your User Content remains on the Platform and, thereafter, for the limited period reasonably required to remove it and for retention required by law, backup, or audit purposes as described in our Data Retention Policy.
11.4. Representations and warranties. You represent, warrant, and undertake that, in respect of all User Content you submit:
11.5. No obligation to monitor; right to remove. ICOBS is not obligated to monitor User Content but may review, moderate, refuse, remove, disable access to, or restrict any User Content that it reasonably believes violates these Terms, the incorporated policies, or Applicable Law, or that it removes in response to a valid complaint or legal request. See Clause 16 and our Content Policy and Copyright & Takedown Policy.
11.6. Feedback. If you provide suggestions, ideas, or feedback about the Platform, you grant ICOBS a perpetual, irrevocable, royalty-free, worldwide licence to use and exploit such feedback without any obligation or compensation to you.
11.7. AI-related content. Where User Content is generated or assisted by artificial-intelligence features, your use is additionally governed by the AI Usage & Generated Content Policy.
11.8. Cross-reference. Intellectual property matters relating to User Content and the Platform are further addressed in the Intellectual Property Policy.
12.1. Overview. Certain features of the Platform are provided for a fee. Monetised offerings may include Subscription plans, Credit Packs / Lead Credits, product promotions (for example, featured and spotlight placements), and one-time payments (for example, event registrations, service bookings, order/escrow payments, and association membership fees).
12.2. Payment processing. Payments are processed by our Payment Processor(s) — RBI-authorised third-party payment service providers with whom ICOBS integrates via application programming interfaces (APIs). ICOBS is not an Escrow Service Provider, Payment Aggregator, or Payment System Operator. ICOBS does not store your full card or bank credentials; payment-instrument data is handled by the Payment Processor in accordance with applicable payment-industry standards and regulatory requirements. All payment processing, settlement, escrow (where applicable), and fund management are performed by the relevant authorised payment partner. ICOBS acts solely as a technology platform and facilitator that enables Users to initiate and track payments through such integrations. Your use of the Payment Processor is subject to its own terms and privacy policy.
12.3. Subscriptions. Subscriptions are available on monthly or yearly billing cycles and grant access to specified features for the subscribed period. Auto-renewal, upgrade, downgrade, proration, and related terms are set out in the Subscription Terms.
12.4. Credit Packs and Lead Credits. Credit Packs and Lead Credits are pre-purchased, consumable units used to unlock or perform specified actions. Credits may be subject to expiry and to usage rules; expired or consumed credits are non-refundable except as required by law. Details are set out in the Payment Terms and, where applicable, the Subscription Terms.
12.5. Platform, promotion and other fees. ICOBS may charge platform fees, promotion fees, and other charges for specified features. Applicable fees are disclosed to you before you incur them.
12.6. Taxes and GST. Unless otherwise stated, fees are quoted inclusive of Goods and Services Tax (GST) at the applicable rate (default 18%); the final billed amount is GST-inclusive, and ex-GST catalog amounts are used for proration where relevant. You are responsible for any other taxes, levies, or duties applicable to your use of the Platform or to your Transactions, other than taxes on ICOBS's net income.
12.7. Invoicing. Tax invoices and payment records are made available to you through the Platform in accordance with Applicable Law.
12.8. Refunds and cancellations. Refund and cancellation eligibility, timelines, and mechanics are governed by the Refund & Cancellation Policy. The Platform supports full and partial refunds where the applicable policy so provides.
12.9. Cross-reference. This Clause 12 is a summary. Detailed payment, billing, subscription, and refund terms are set out in the Payment Terms, Subscription Terms, and Refund & Cancellation Policy, which prevail over this Clause 12 to the extent of any conflict on those matters.
12.10. Escrow and fund-holding disclaimer. Where the Platform offers or displays escrow, milestone, or secure-payment features, such features are provided by RBI-authorised third-party payment service providers integrated with the Platform. ICOBS does not hold, receive, control, or manage User funds, does not operate an escrow account, and is not responsible for the release, settlement, or return of funds. Any escrow or secure-payment arrangement is solely between you and the relevant Payment Processor, subject to that provider's terms and Applicable Law.
13.1. You must not, and must not permit any person to, use the Platform to:
13.2. The list in Clause 13.1 is illustrative and not exhaustive. Comprehensive acceptable-use rules are set out in the Acceptable Use Policy, and content-specific rules in the Content Policy and Community Guidelines. Breach of any of these may result in enforcement action under Clause 16.
14.1. Your compliance responsibility. You are solely responsible for ensuring that your use of the Platform and your Transactions comply with all Applicable Law relating to anti-fraud, anti-money laundering (including the Prevention of Money Laundering Act, 2002), counter-terrorism financing, economic and trade sanctions, and export and import controls.
14.2. Prohibited conduct. You must not use the Platform to launder money, finance terrorism, evade sanctions or export controls, or facilitate any transaction with a person or entity that is the subject of applicable sanctions or is otherwise barred from dealing under Applicable Law.
14.3. Screening and monitoring. ICOBS may, without obligation, implement fraud-detection, transaction-monitoring, and sanctions-screening measures. ICOBS may request additional information or documentation, and may delay, block, suspend, or terminate any Account, Transaction, or payout where it reasonably suspects fraud, money laundering, sanctions or export-control risk, or other unlawful activity.
14.4. Reporting and cooperation. ICOBS may report suspicious activity to, and cooperate with, competent authorities as required or permitted by Applicable Law, and may withhold notice to you where the law so requires.
15.1. Platform IP. The Platform and all software, code, designs, text, graphics, logos, trademarks, layouts, databases, compilations, and other materials made available by ICOBS (excluding User Content) are owned by or licensed to ICOBS and are protected by the Copyright Act, 1957, the Trade Marks Act, 1999, and other Applicable Law. All rights not expressly granted are reserved.
15.2. Limited licence to use the Platform. Subject to your compliance with these Terms, ICOBS grants you a limited, non-exclusive, non-transferable, non-sub-licensable, revocable licence to access and use the Platform for your internal business purposes. This licence does not permit you to copy, modify, distribute, sell, lease, or create derivative works from any part of the Platform, or to use it beyond the scope expressly permitted.
15.3. Trademarks. "ICOBS" and associated names, logos, and marks are trademarks of the Company. You must not use them without our prior written consent, and nothing in these Terms grants you any right to do so.
15.4. Cross-reference. Intellectual property rights, permitted use, and infringement complaints are further addressed in the Intellectual Property Policy and the Copyright & Takedown Policy. To report alleged copyright or other IP infringement, follow the procedure in the Copyright & Takedown Policy.
16.1. Moderation rights. ICOBS may, at its discretion and to the extent permitted or required by Applicable Law, review, moderate, edit for formatting, refuse, hide, remove, disable access to, or restrict any Content or Account that it reasonably believes violates these Terms, the incorporated policies, or Applicable Law, or that is the subject of a valid complaint, court order, or lawful request from an authority.
16.2. Enforcement measures. Depending on the nature and severity of a violation, ICOBS may take one or more of the following actions: issue a warning; require corrective action; remove or hide Content; restrict features; temporarily restrict an Account (including restriction with a stated reason and duration); soft-disable or hard-disable an Account; suspend or ban an Account; withhold payouts; or terminate access. ICOBS may act with or without prior notice where circumstances warrant.
16.3. Proportionality and appeal. ICOBS will endeavour to apply enforcement measures proportionately and to provide a means to raise concerns or appeal, as described in the Account Suspension & Termination Policy and the Grievance Redressal Policy.
16.4. Cross-reference. Enforcement, suspension, and termination are further governed by the Account Suspension & Termination Policy and content removal by the Content Policy.
17.1. Third-party services. The Platform integrates with, links to, or relies upon third-party services, including Payment Processor(s) (RBI-authorised payment service providers), logistics providers, financial institutions, and, in future, ERP/CRM and other integrations. ICOBS integrates with such services via application programming interfaces (APIs) and acts solely as a technology platform and facilitator. ICOBS is not an Escrow Service Provider, Payment Aggregator, Payment System Operator, non-banking financial company (NBFC), lender, logistics provider, or transporter. Such services are provided by independent third parties and are subject to their own terms and privacy policies.
17.2. No endorsement or responsibility. ICOBS does not control and is not responsible for the availability, accuracy, content, products, services, or practices of any third party. The inclusion of any link or integration does not imply endorsement. Your dealings with any third party are solely between you and that third party, and ICOBS is not liable for any loss arising from such dealings. All payment processing, settlement, escrow (where applicable), and fund management are performed by the relevant authorised payment partner.
17.3. Third-party terms. Where you enable or use a third-party integration, you authorise the associated exchange of data as described in our Privacy Policy and are responsible for complying with that third party's terms.
17.4. Financial assistance. ICOBS is not a non-banking financial company (NBFC), lender, or credit provider, and does not provide loans, credit, or financial products of its own. ICOBS does not guarantee loan approvals, credit limits, interest rates, or financing terms. The Platform may facilitate introductions or applications to banks, NBFCs, and other financial institutions ("Financial Institution Partners"). Any lending, credit assessment, approval, disbursement, or recovery decision is made solely by the relevant Financial Institution Partner, and any financing arrangement is solely between you and that institution, subject to its terms and Applicable Law.
17.5. Logistics. ICOBS is not a logistics provider, transporter, courier, freight forwarder, or warehouse operator. Logistics, shipping, delivery, and related services are performed by independent third-party logistics partners integrated with or accessible through the Platform. ICOBS facilitates logistics integration and visibility tools only, and is not responsible for pickup, transit, delivery timelines, loss, damage, customs clearance, or any other aspect of physical movement of goods.
18.1. Consent to electronic communications. You consent to receiving communications from us electronically, including by email, SMS, in-app messages, and push notifications, in relation to your Account, Transactions, Services, security, legal notices, and updates. You agree that electronic communications satisfy any legal requirement that a communication be in writing.
18.2. Service and transactional communications. Certain communications (for example, security alerts, OTPs, billing notices, and legal or policy updates) are integral to the Services and cannot be opted out of while you maintain an Account. You may manage optional communications through your notification preferences where available.
18.3. How we give notice. We may give you notice by posting on the Platform, sending to your registered email address or mobile number, or delivering in-app notifications. Notice is deemed given when posted or sent.
18.4. How you give notice. Unless a specific channel is stated in these Terms or the incorporated policies, you may give us notice at support@icobs.biz, or, for grievances, to the Grievance Officer at the contact details in Clause 26. Notice to us is deemed given when we acknowledge receipt or two (2) business days after sending, whichever is earlier.
19.1. "As-is" and "as-available". To the maximum extent permitted by Applicable Law, the Platform and the Services are provided on an "as-is" and "as-available" basis, without warranties of any kind, whether express, implied, statutory, or otherwise.
19.2. No warranty of accuracy or availability. ICOBS does not warrant that the Platform will be uninterrupted, timely, secure, or error-free; that defects will be corrected; that the Platform or its servers are free of harmful components; or that any Content (including Listings, User Content, ratings, and verification indicators) is accurate, complete, reliable, current, or lawful.
19.3. No warranty as to Users or Transactions. ICOBS makes no warranty regarding the identity, legitimacy, solvency, creditworthiness, capacity, conduct, or performance of any User, or the existence, quality, safety, legality, title, or fitness of any goods or services, or the completion of any Transaction. See Clause 6.
19.4. Disclaimer of implied warranties. To the maximum extent permitted by Applicable Law, ICOBS disclaims all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
19.5. Your risk. You use the Platform, and enter into Transactions, at your own risk and on the basis of your own due diligence. Nothing in this Clause 19 excludes any liability that cannot be excluded under Applicable Law.
20.1. Exclusion of indirect losses. To the maximum extent permitted by Applicable Law, ICOBS, its affiliates, and their respective directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or anticipated savings, arising out of or in connection with these Terms, the Platform, or any Transaction, whether based in contract, tort (including negligence), statute, or otherwise, even if advised of the possibility of such damages.
20.2. No liability for User conduct or Transactions. To the maximum extent permitted by Applicable Law, ICOBS shall not be liable for any act, omission, conduct, Content, or default of any User or third party, or for any dispute, loss, or damage arising out of any Transaction, Listing, or dealing between Users.
20.3. Aggregate liability cap. To the maximum extent permitted by Applicable Law, ICOBS's total aggregate liability arising out of or in connection with these Terms, the Platform, and the Services, whether based in contract, tort, statute, or otherwise, in any twelve (12) month period, shall not exceed the greater of: (a) the total fees actually paid by you to ICOBS for the Services during the twelve (12) months immediately preceding the event giving rise to the claim; or (b) INR 1,00,000.
20.4. Basis of the bargain. The limitations and exclusions in this Clause 20 reflect a reasonable allocation of risk and form an essential basis of the bargain between you and ICOBS. They apply notwithstanding any failure of the essential purpose of any limited remedy.
20.5. Non-excludable liability. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Applicable Law, including liability for fraud or for death or personal injury caused by negligence.
21.1. You agree to indemnify, defend, and hold harmless ICOBS, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
21.2. ICOBS may, at its option, assume the exclusive defence and control of any matter subject to indemnification, in which case you will cooperate with ICOBS. You must not settle any such matter in a manner that imposes any obligation or admission on ICOBS without ICOBS's prior written consent.
22.1. Term. These Terms take effect when you first access the Platform and continue in force for as long as you use the Platform or maintain an Account.
22.2. Termination by you. You may stop using the Platform at any time and may request closure of your Account through the Platform or by contacting us at support@icobs.biz, subject to the settlement of any outstanding obligations.
22.3. User-initiated account deletion. In addition to closure under Clause 22.2, you may request deletion of your Account at any time, as an expression of your right to erasure under the DPDP Act (and consistent with Article 17 of the GDPR where applicable). The following applies to such requests:
Before requesting deletion, you must cancel the auto-renewal of any active Subscription (see the Subscription Terms). Deletion does not by itself cancel billing arrangements that remain active.
On a valid deletion request, a grace and recovery period of twenty-eight (28) days begins. During this period, your Account remains recoverable and usable, and you may revoke the deletion request. If you do not revoke the request within the grace period, your Account is permanently deleted by anonymisation: your Personal Data is removed or irreversibly de-identified, your email address and mobile number are released for potential reuse, and business, financial, transactional, and audit records are retained without personally identifying information as required by Applicable Law and our Data Retention Policy.
On expiry of the grace period, your Account is anonymised regardless of any remaining Subscription validity. Any unused Subscription time is forfeited, and deletion does not create any refund entitlement, except as required by law or as provided in the Refund & Cancellation Policy.
Deletion may be temporarily blocked, and the grace period paused or extended, where there are legitimate grounds to retain the Account, including a legal hold, an open escrow, dispute, payment, order, or RFQ, or a pending KYC or verification process. Deletion completes once such grounds lapse.
For the full account-status lifecycle, including administrative Suspended, Banned, and Disabled states, cross-reference the Account Suspension & Termination Policy; for how your data is handled on deletion, see the Privacy Policy and the Data Retention Policy.
22.4. Suspension and termination by ICOBS. ICOBS may suspend, restrict, or terminate your access to the Platform or your Account, in whole or in part, with or without notice, where: (a) you breach these Terms or any incorporated policy; (b) required by Applicable Law or an order of a competent authority; (c) ICOBS reasonably suspects fraud, security risk, or unlawful activity; or (d) ICOBS discontinues the Platform or a feature. See the Account Suspension & Termination Policy.
22.5. Effect of termination. On termination or suspension: (a) your right to access the affected Services ceases; (b) outstanding obligations (including payment obligations) survive; (c) ICOBS may retain or delete Content and data in accordance with the Data Retention Policy and Applicable Law; and (d) fees already paid are non-refundable except as provided in the Refund & Cancellation Policy or as required by law.
22.6. Survival. Any provision that by its nature should survive termination will survive, including Clauses 2 (Definitions), 6 (to the extent it disclaims liability), 11.3 to 11.6 (licence and feedback, to the stated extent), 15 (Intellectual Property), 19 (Warranties and Disclaimers), 20 (Limitation of Liability), 21 (Indemnification), 22.5 to 22.6, 24 (Governing Law and Dispute Resolution), 25 (General Provisions), and 26 (Grievance Redressal and Contact).
23.1. ICOBS shall not be liable for any delay or failure to perform any obligation under these Terms to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, fire, flood, war, terrorism, civil unrest, strikes, governmental action or regulation, failure of telecommunications or internet infrastructure, power failures, cyber-attacks, or failures of third-party services or Payment Processors (a "Force Majeure Event").
23.2. During a Force Majeure Event, ICOBS's affected obligations are suspended for the duration of the event. ICOBS will use reasonable efforts to mitigate the effect of the Force Majeure Event.
24.1. Governing law. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by and construed in accordance with the laws of India.
24.2. Exclusive jurisdiction. Subject to Clause 24.4 (arbitration), the courts at Bengaluru, Karnataka, India shall have exclusive jurisdiction over any matter arising out of or in connection with these Terms.
24.3. Pre-arbitration grievance escalation. Before commencing arbitration, the parties will first attempt to resolve any dispute amicably. You must raise the dispute in writing to the Grievance Officer (Clause 26), and the parties will negotiate in good faith for a period of thirty (30) days from the date of written notice. Only if the dispute is not resolved within that period may either party refer it to arbitration.
24.4. Arbitration. Any dispute not resolved under Clause 24.3 shall be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (as amended), on the following terms:
24.5. Interim relief. Nothing in this Clause 24 prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction at Bengaluru.
25.1. Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, severed, and the remaining provisions shall continue in full force and effect.
25.2. Waiver. No failure or delay by ICOBS in exercising any right under these Terms constitutes a waiver of that right. Any waiver must be in writing to be effective and applies only to the specific instance.
25.3. Assignment. You may not assign or transfer these Terms or any rights or obligations under them without ICOBS's prior written consent. ICOBS may assign or transfer these Terms, in whole or in part, to any affiliate or successor, including in connection with a merger, acquisition, reorganisation, or sale of assets.
25.4. Entire agreement. These Terms, together with the incorporated policies, constitute the entire agreement between you and ICOBS regarding the Platform and supersede all prior or contemporaneous understandings on that subject matter.
25.5. Relationship of the parties. Nothing in these Terms creates any partnership, joint venture, agency, employment, or fiduciary relationship between you and ICOBS.
25.6. Amendments and updates. ICOBS may amend these Terms and the incorporated policies from time to time. Material changes will be notified through the Platform or by other reasonable means. Changes take effect on the stated effective date, and your continued use of the Platform after that date constitutes acceptance. If you do not agree to a change, you must stop using the Platform.
25.7. No third-party rights. Except for ICOBS's affiliates and the indemnified persons named in Clause 21, these Terms do not confer any rights on any third party.
25.8. Headings and interpretation. Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa. "Including" means "including without limitation".
25.9. Language. These Terms are drafted in English, which is the controlling language for all purposes.
25.10. Separate commercial agreements. Certain commercial relationships with ICOBS or on the Platform may be governed by separate written agreements, memoranda of understanding (MoUs), or partner-specific terms in addition to these Terms, including arrangements with Associations, Event Organisers, Financial Institution Partners, Logistics Partners, and Enterprise or Strategic Partners. Where such a separate written agreement exists and expressly governs a matter, that agreement prevails over these Terms to the extent of any conflict on that specific matter. In all other respects, these Terms continue to apply.
26.1. Grievance Officer. In accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:
| Field | Details |
|---|---|
| Name | Manjunath A. C. |
| Designation | Chief Executive Officer (CEO) |
| support@icobs.biz | |
| Address | No. 21, 3rd Floor, 21st Main, BSK 2nd Stage, Bangalore South, Bengaluru – 560070, Karnataka, India. |
26.2. Nodal contact. For law-enforcement and time-bound requests, our nodal contact person is Manjunath A. C., Chief Executive Officer (CEO).
26.3. General support. For general queries and notices, you may contact us at support@icobs.biz.
26.4. Timelines and process. Grievance acknowledgement and resolution timelines, and the escalation process, are set out in the Grievance Redressal Policy.
26.5. Data protection. For matters relating to Personal Data, you may contact our Data Protection Officer, Manjunath A. C., at support@icobs.biz, as further described in the Privacy Policy.